On-premise multi-agent voice AI appliance
Every caller connected to the right answer
A whole AI front office on your phone lines — 24/7. Not just one receptionist but a team of specialist agents, on hardware you own and run locally.
Where cloud receptionists stop
Everything a cloud receptionist cannot do
| Cloud receptionist | Conecto | |
|---|---|---|
| Answer, route, transfer, take messages | Yes | Yes |
| Reach systems inside your network — directory, ERP, tickets | Firewall openings, VPN tunnels, or syncing your data to their cloud | Native — it lives on your LAN |
| Caller audio, transcripts, records | Flow through the vendor's multi-tenant cloud | Stay on your premises |
| Specialist agents on direct lines | Not offered | Included |
What every agent brings to a call
Built for real conversations, not phone trees
Natural conversation
Callers can interrupt mid-sentence (barge-in); the agent stops, listens, and adapts. DTMF keypad input and hold handling included. Callers hear ringback — never dead air — while a transfer connects.
Knowledge answers
Responses grounded in documents you upload while following your rules and instructions. Technical sales, IT support, business hours, policies, products, recruiting, and more.
Caller verification
PIN-based identity checks before disclosing or acting on sensitive information.
Business integrations
Queries to your internal HTTP services and external tools via the open MCP standard, under an explicit per-agent access policy.
Run it from one screen
A web admin console ships with the appliance
Live dashboard, call replay with transcripts and full-call audio recording, agent and telephony configuration, and a complete audit log. Administration requires login; every call is traceable end-to-end. Recordings stay on the appliance, under a retention policy you set.
Set it up by asking
Conecto includes an AI Assist copilot — a built-in admin assistant that helps your operator author and tune agents, edit prompts, review the knowledge base, and answer "how does this work / what is my system doing" questions, all in plain language. It uses the same controls a human admin would, so every change is previewed, confirmed, audited, and reversible. Off by default, admin-only, and it runs on your own AI key — no new always-on cost.
Privacy in one sentence
The only data that leaves your network is the audio leg to the AI voice provider you choose; the conversations, transcripts, documents and company data your AI agents handle stay on your own host, in your own database, under your control.
Dashboard
System health
Top-level status of the appliance.
Backend
OK
Persistence
ON
SIP runtime
RUNNING
Telephony provider
sip
Active calls
In-flight
1
Realtime sessions
Sessions
1
Bridge
STARTED
Attached
1
Streaming
0
Agents
Current runtime state.
| Agent | Type | Ext | Voice | Status | Tools |
|---|---|---|---|---|---|
| Lynn | receptionist | 7001 | eve | ACTIVE | 2 |
| Judy | specialist | 7002 | ara | ACTIVE | 17 |
| Frank | specialist | 7003 | rex | ACTIVE | 4 |
How it works
Owned, field-proven, and running in days
Connect your phone system
Plug into your existing SIP trunks and PBX. Validated against hosted SIP carriers and 3CX. Keep your numbers, your provider, and your desk phones — no rip-and-replace.
Configure your AI team
Use plain language to set up each agent's role, knowledge base, and rules. The built-in AI Assist copilot guides every step — every change previewed, confirmed, audited, and reversible.
Go live 24/7
Your AI team answers every call, routes to the right agent, and escalates to a human when needed — day, night, weekends, and holidays. Every call traceable end-to-end.
Technical appendix — for your IT team
Single-tenant. Isolated by default. No shared cloud.
Conecto is a single-tenant appliance: one customer, one box, no shared cloud control plane, no remote management backdoor. A control plane is separated from a dedicated telephony runtime owning the SIP/RTP sockets and the realtime AI bridge; a multi-agent registry routes each entry point to its agent. PostgreSQL is the system of record.
Telephony
Multi-agent AI layer
Security & operations
Hear the team answer a live call
Book a 10-minute demonstration on real phone infrastructure. See Conecto answer, route, and handle a real call — on your own phone.
JF Leclerc — [email protected]